Privacy Policy
Privacy Policy for Honest Hounds
Updated on: 2024-01-05
Honest Hounds ("we", "us", or "our") is committed to protecting the privacy of our users. This Privacy Policy describes how we collect, use, and disclose your personal information when you use our online subscription service ("Service").
What Information Do We Collect?
We collect the following types of personal information from you:
Account Information: When you create an account with us, we collect your name, email address, phone number (optional), and billing information.
Profile Information: You may optionally choose to provide additional information about yourself, such as your location, interests, and profile picture.
Usage Data: We collect information about how you use our Service, such as the features you access, the content you view, and the actions you take.
Device Information: We collect information about the device you use to access our Service, such as the device type, operating system, browser, and IP address.
How Do We Use Your Information?
We use your personal information for the following purposes:
To provide and operate our Service, including managing your account, processing payments, and delivering content.
To personalize your experience, such as recommending content based on your interests.
To send you important information about our Service, such as updates, product announcements, and promotional offers.
To respond to your inquiries and requests.
To analyze and improve our Service.
To detect, prevent, and address fraud and other illegal activities.
Legal Basis for Processing Your Information
We rely on the following legal grounds to process your personal information:
Consent: When you provide your consent to us, such as when you create an account.
Contract: When we need to process your information to fulfill our contractual obligations to you, such as providing you with access to the Service.
Legitimate Interests: When we have a legitimate interest in processing your information, such as improving our Service, preventing fraud, or sending you promotional offers.
How Do We Share Your Information?
We may share your personal information with the following third-party service providers:
Payment processors: We may share your payment information with payment processors to process your payments.
Analytics providers: We may share your usage data with analytics providers to help us understand how you use our Service.
Email service providers: We may share your email address with email service providers to send you emails about our Service.
We will only share your personal information with third-party service providers who are obligated to keep your information confidential and secure. We will not share your personal information with any third parties for marketing purposes without your consent.
Your Data Rights
You have the following rights regarding your personal information:
Right to access: You have the right to access and obtain a copy of your personal information that we hold.
Right to rectification: You have the right to correct any inaccurate or incomplete personal information that we hold about you.
Right to erasure: You have the right to request that we erase your personal information under certain circumstances.
Right to restrict processing: You have the right to request that we restrict the processing of your personal information under certain circumstances.
Right to object: You have the right to object to the processing of your personal information under certain circumstances.
Right to data portability: You have the right to receive your personal information in a portable format and to transmit it to another controller.
To exercise any of these rights, please contact us at admin@honesthounds.co.uk
Video Recordings:
For some areas of the community, you may join in with online sessions that are recorded.
User Consent: By joining these online sessions you agree to be recorded and for these sessions to be shared on the community afterwards.
Visibility and Control: Users will have control over the visibility of their video recordings. They can choose to turn their camera and audio off if they desire.
Data Use and Storage: Recorded videos will be used for providing content for educational purposes. These will be embedded in the private community and securely stored.
Posts and Comments:
Our community has public post spaces and the ability to comment on posts. By engaging with and using these options you agree to be compliant with the following.
Anonymity: Users can choose to join the community under a name or a nickname and share as much personal information as they want to when setting up their profile.
Moderation: We encourage users to be respectful and considerate in their comments. Comments are subject to moderation to ensure a safe and positive community environment. We will remove comments that violate our community guidelines or are deemed harmful or offensive.
Reporting: Users can report any comments that they find offensive or abusive. Please send a link to the post and an explanation of why you find it offensive or abusive to admin@honesthounds.co.uk. We will investigate all reports promptly and take appropriate action.
Data Retention: Posts and comments remain on the community for educational purposes but members can delete their own posts and comments at any time at their own discretion.
Private Messaging:
The Honest Hounds community also has the option of using private chats to communicate with other members of the community. By joining the community, you agree to adhere to the following principles:
Respect: Treat all other users with respect and courtesy, even if you disagree with them. Avoid harmful or offensive language, threats, harassment, or discrimination.
Legality: Do not use private chats to share illegal content or discuss illegal activities. This includes but is not limited to hate speech, violence, child exploitation, or copyright infringement.
Privacy: Respect the privacy of others. Do not share private information about another user without their consent. Be mindful of the content you share within private chats, as it may not be as secure as public forums.
Reporting: If you experience any behavior that violates this policy or makes you feel uncomfortable, please report it immediately to us. We take all reports seriously and will investigate them promptly.
Sharing Feedback
From time to time, we may select and share comments or positive feedback from within the community for sharing across our social media platforms (included by not limited to Facebook, Instagram, TikTok and our website) to promote community engagement. Please email admin@honesthounds.co.uk with the email heading ‘opt out from sharing feedback,’ and include the name and email address from your account.
Data Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no website or internet transmission is completely secure.
Data Retention
We will retain your personal information for as long as it is necessary to provide you with the Service and to fulfill our legal obligations. If you would like your data removed you can request this.
Cookies and Similar Technologies
We use cookies and similar technologies to personalise your experience, analyse our Service, and deliver targeted advertising. You can set your browser to refuse all cookies or to let you know when a cookie is being set. However, if you refuse cookies, you may not be able to use all the features of our Service.
Children's Privacy
Our Service is not intended for children under the age of 13. We do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us.
Links to Other Websites
Our Service may contain links to other websites. We are not responsible for the privacy practices of other websites. We encourage you to read their privacy policies.
We believe that following these guidelines will help create a safe and enjoyable experience for everyone in our community. If you have any questions or concerns, please do not hesitate to contact us.Remember: Be responsible, respectful, and report any harmful activity to keep our platform a safe and inclusive space for everyone.