Sales T&Cs

Membership T&Cs

Terms and Conditions for the Honest Hounds Membership

Last Updated: August 2024

Welcome to the Honest Hounds community, we are so happy to have you here! Please take the time to read through the Honest Hounds agreement and the T&Cs for joining our community and membership. By accepting this and joining the community, you also agree to adhere to the rules and agree to the waiver for the Honest Hounds neutral walks which will apply to any and all locations that you attend.

Within these terms, any reference to “Us”, “Our” or “We” is a reference to Honest Hounds Limited (“the Company”), a company registered in England under company number 15186043 with our registered office at 1 Nine Ashes Farm Cottages, Nine Ashes, Ingatestone, CM4 0LD. Any reference to “You” or “Your” is a reference to any user or purchaser. 

General Community Ethos

By joining the community you agree to…

  1. Be Kind. Everyone who agrees to join the Honest Hounds community agrees to come with kindness and understanding. We ask that you share your thoughts and opinions in a respectful way and refrain from being unkind or judgemental. Anyone who engages in bullying makes unkind comments or shows inappropriate behaviour will have their membership cancelled with no refund and will be removed from the community. 

  2. Share your journey and experiences with others without lecturing, pressuring, or assuming that one method works for all.

  3. Refrain from self-promoting on the platform. This includes trying to sell your own products and services or promoting yourself to gain business. We work with a growing community of partners and trainers but we want to ensure they are of a high quality and in line with our ethos and mission. If you are a dog trainer you can find out more about connecting here. If you are interested in becoming a partner, drop us an email at admin@honesthounds.co.uk

The community is private and it is a space we want people to feel safe to share without the worry of judgement. All videos, media, and posts belong to Honest Hounds and are protected by copyright laws. Please refrain from taking screenshots or sharing content outside of Honest Hounds so we can ensure everyone feels safe and supported.

1. Introduction

This document sets out the terms and conditions (the "Terms and Conditions") upon which you (the "Subscriber") may subscribe to and use the online subscription-based business for dog owners (the "Service") offered by Honest Hounds.

By subscribing to and using the Service, you agree to be bound by these Terms and Conditions. If you do not agree to these Terms and Conditions, you must not subscribe to or use the Service.

2. Subscription Plans and Fees

The Company offers a variety of subscription plans, each with its own set of features and benefits. The specific detail of each level of our plan is set out on our website where you can see exactly what is included in each level of our membership. You may choose the subscription plan that best meets your needs and you can upgrade or downgrade whenever. Once you subscribe to our service you will become a “Subscriber”. The cost of your subscription will be automatically prorated depending on your subscription date. Subscription fees are billed monthly in advance and as you will have immediate access to resources and the community, they are non-refundable. 

You can cancel your subscription at any time., Cancellation will  be effective  from the next billing cycle and you will not be refunded for the current billing period. The Company reserves the right to change its subscription plans and fees at any time, upon 7 days' notice to Subscribers.

3. Billing and Payment

You must provide a valid credit card or debit card number in order to subscribe to the Service. Your subscription fee will be automatically charged to your credit or debit card on the same day each month. Payments are taken by a third party, Stripe. If your payment is declined for any reason, your subscription and your access to subscription features will be suspended until payment is received. We  reserve the right to terminate your subscription if you fail to pay your subscription fee for more than 7 days.

4. Cancellation

You may cancel your subscription at any time by going to your member billing on Circle. Your cancellation will take effect at the end of your current billing cycle.

If you purchase an annual subscription you will be permitted to cancel at any point and as with the monthly membership your cancellation will take effect at the end of the current billing cycle. You will have access to all features whilst you remain a member. There are no refunds or partial refunds for any part or unused subscriptions.

5. Kindness and Understanding

As a Subscriber to the Service, you agree to be kind and understanding to all members of the community. You agree to keep an open mind and refrain from unkind, abusive or untrue  comments to any staff, trainers, or community members. 

The Company reserves the right to terminate your subscription with immediate effect if you do not adhere to this and can do so without warning, or refund.

6. Service Availability

The Company will use its reasonable efforts to make the Services available to Subscribers 24/7/365. However, we cannot guarantee that the Service will be uninterrupted or error-free. The Company reserves the right to temporarily suspend or discontinue the Service, or any part thereof, at any time without notice.

7. Limited Licence

The Company grants you a non-exclusive, non-transferable licence to use the Service for your personal, non-commercial use. You may not use the Service for any other purpose, including but not limited to:

  • Reselling or distributing the Service or any part thereof; (this includes sharing Honest Hounds content on your own social media without permission).

  • Modifying, translating, or creating derivative works of the Service;

  • Reverse engineering, disassembling, or decompiling the Service;

  • Using the Service to violate any laws or regulations.

8. Intellectual Property

All of the intellectual property rights in and to the Service, including but not limited to the software, code, text, images, and graphics, are owned by the Company or its licensors and they remain with us. You agree not to infringe upon any of the Company's intellectual property rights. This means that whilst you have a personal licence to use the materials as learning tools, you are not permitted to copy, duplicate, edit, share or provide copies to others.

9. Confidentiality

You agree to keep confidential all information that you obtain from the Company or its customers, including but not limited to personal details posted on the community, customer names, addresses, and contact information.

10. Privacy Policy

By joining the Honest Hounds community we agree to handle your data in accordance with our you agree to our privacy policy which you can view in full here.

11. Disclaimer of Warranties

THE SERVICE IS PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. THE COMPANY MAKES NO WARRANTIES, EXPRESS OR IMPLIED, WITH RESPECT TO THE SERVICE, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

The aim of the membership is to provide connection to a community of dog lovers in a safe and judgement free online community. We provide education and information by taking a wholistic approach. We cannot guarantee outcomes of any kind. All information provided is general information and guidance it is not bespoke advice. We are not responsible for the action or inaction that you take as a result of being part of the community. 

No content within this membership should be construed as medical or veterinary advice. You should never delay in seeking medical assistance for your dog from a qualified professional in the field.

12. Limitations of Liability

THE COMPANY IS NOT LIABLE FOR ANY DAMAGES ARISING OUT OF OR IN CONNECTION WITH:

  • THE USE OF THE SERVICE, INCLUDING BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES;

  • THE OPINIONS OF OTHER USERS OF THE SERVICE;

  • ANY CONTENT THAT IS CREATED OR SHARED BY USERS OF THE SERVICE;

  • ANY RELIANCE ON THE ACCURACY, COMPLETENESS, OR TIMELINESS OF ANY CONTENT ON THE SERVICE;

  • ANY TECHNICAL DIFFICULTIES OR MALFUNCTIONS OF THE SERVICE; OR

  • ANY UNAUTHORISED ACCESS TO OR USE OF YOUR ACCOUNT OR INFORMATION.


Liability for Other People's Opinions

The Company is not liable for the opinions of other users of the Service (including the WhatsApp groups for neutral walks). The Company does not endorse or condone the views expressed by other users, and it is not responsible for the accuracy or truthfulness of any such views.

If you are offended by the opinions of other users, you may report the content to the Company. The Company will review any reports and take appropriate action, including removing the content or suspending or terminating the user's account.

By using the Service, you agree to these Limitations of Liability. If you do not agree to these Limitations of Liability, you should not use the Service.

13. Dog Trainers
 While we work hard to meet the dog trainers we recommend and ensure they align with our core values and ethos, Honest Hounds is not responsible for the quality of services provided by affiliated trainers. Please note that the views and training methods expressed by individual trainers are their own, and Honest Hounds does not assume any liability for the outcomes of their services. We act as a referral platform and do not guarantee the success of any dog training program. It is the client's responsibility to research and choose the trainer that best suits their needs. We encourage clients to read reviews, ask questions, and interview trainers before making a decision for you and your dog.

14. Neutral Walks
Should you choose to join a walk as part of your subscription, it may be helpful for you to know that our neutral walks welcome everyone but we all must go into them with the same expectations. Please familiarise yourself with them before you join our leaders on a neutral walk.

You will also be asked to sign a waiver when you join our community in preparation for joining any of our neutral walks, an example of that waiver can be found on our Neutral Walk Rules page. Neutral walks are a perk of all of our membership options and upon joining you will be able to join the relevant WhatsApp groups for your area.

Active Membership: To remain in our community and participate in chats, you must maintain an active membership.
Cancellation: If you cancel your membership, you will be removed from the community, regardless of the billing cycle status.
Misconduct: Any member engaging in bullying, making unkind comments, or exhibiting inappropriate behaviour will have their membership terminated without a refund and will be removed from the community.
Group Chat Removal: We reserve the right to remove members from any group chat at our discretion, without providing a reason or explanation.

Our neutral walks are run by volunteers who give up their time and energy to arrange local walks and locations for you to attend with your dog. They are not dog trainers and this is not a training session. You are fully responsible for your dog and the handling of them, this is just a chance for you to get together with likeminded people and connect with a community so please bring kindness to your leader. Please take a read of the waiver and rules below. If you have further questions you can contact us on admin@honesthounds.co.uk

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Rules: 

  • Dogs of all shapes, sizes, and breeds are welcome but all dogs must remain under the control of their handler at all times. 

  • There will be no on-lead greetings at any time during these walks unless specifically arranged by the leader.

  • Every group walk will start on lead and most will remain this way. If dogs have solid recall they may be swapped to a long line/e-collar/muzzle. No dog should be let off lead without one of these safety backups and this needs to be arranged by the leader and agreed by the whole group before proceeding. If you are looking for regular off lead walks check out our Social Walks.

  • If you are working on reactivity with your dog we ask that you only bring one dog per handler so you can give them your full focus. 

  • Walks will be held on a monthly basis but the time, location, and group size are up to the leader to decide. Some leaders will offer more than one monthly walk but this will depend on their schedules. They are volunteering their time so please respect this.

  • Dogs that show any signs of human/dog aggression must be muzzled. These sessions are not active training sessions and the leader is not a dog trainer. It is up to you to handle your dog. If you are looking for help/training please check out the dog trainer map as a 1:1 session may be more suitable for now.

  • Spots will be filled on a first-come basis. If you can no longer make it, please let your leader know ASAP so they can fill the spot. 

  • Please make sure your dog is fit and healthy to attend. 

  • You will have the chance to share the specific needs of your dog (e.g. no eye contact, needs more space, etc) in your local WhatsApp chat for the sessions you attend so everyone can be on the same page. 

  • All tools are welcome as long as they are being used responsibly and are within your country/area's legal guidelines. (This includes but is not limited to: muzzles, e-collars, prong collars, and slip leads). 

  • If your female dog is in heat please let your group know beforehand.

  • Dogs must be handled by someone who is 18 or older. Due to the range of dogs we do not suggest that under 12s attend and anyone between 12 - 18 must be accompanied by an adult and given clear guidance on how to act around the dogs.

  • Dog owners hold responsibility for the health, safety, and control of their own dogs. The walk leader or Honest Hounds are not responsible or liable for this, or any out-of-control dogs that are encountered during the walk. 

As always, respect and kindness are required. The leader is going out of their way to host these sessions for free, so please keep that in mind.

Neutral Walk Waiver

I have read, understood, and acknowledged the Honest Hounds Neutral Group Walk (HHNGW) terms and conditions and rules by agreeing to the T&Cs when I joined the Honest Hounds community. By reading, understanding, and acknowledging the terms and conditions and waiver and proceeding into an agreement and schedule of care with Honest Hounds. I affirm that I understand the inherent risks and hazards associated with the nature of group-neutral walks with Honest Hounds. These risks include, but are not limited to risks associated with having my dog around other dogs, people, wildlife, and outdoor environments, as well as interactions with the general public. Honest Hounds Leaders will take reasonable action to minimize these risks, but I understand that I, as the dog owner, am fully responsible for the actions of my dog if it causes any damage whatsoever, including, but not limited to, death, damage or injury to itself, or death, damage, or injury to other animals, pets, people and property during an Honest Hounds Neutral Group Walk. I agree to withhold my dog from attending a session if I cannot meet the rules laid out above and to let my local neutral walk leader know as soon as possible. 

I agree to indemnify and hold harmless Honest Hounds and all Neutral Walk Leaders against loss or threatened loss or expense by reason of the liability or potential liability of my dog for or arising out of any claims for damages. This includes but is not limited to, medical attention to people, emergency or veterinary care (including acts of nature, encounters with wild animals, etc.), any damages caused by acts of aggression (biting, attacks, etc.), or any injury caused by my dog toward property, animals, and people during an Honest Hounds neutral group walk. I affirm that my dog is fit and healthy and I will not bring them if they have a cough or have any contagious illness. Honest Hounds shall not be liable for any illness or ailment that a dog may incur while in the presence of other dogs during these group-neutral walks. 

I understand that the walk locations and details will be shared in a WhatsApp group that I choose to join. I am aware I can leave at any time and I can only remain in the group if I have an active membership. I understand that Honest Hounds and the Neutral Walk Volunteers are not liable for the opinions of other users of the Service. Honest Hounds does not endorse or condone the views expressed by other users, and it is not responsible for the accuracy or truthfulness of any such views. If you are offended by the opinions of other users, you may report the content to Honest Hounds via email at admin@honesthounds.co.uk.
They will review any reports and take appropriate action, including removing the content or suspending or terminating the user's access to the group. By using the Service, you agree to these Limitations of Liability. If you do not agree to these Limitations of Liability, you should not use the Service.

I agree for photos and videos to be taken during these sessions and I am happy for these shared on the Honest Hounds site and social media. I am also aware that feedback from the walks (both written and recorded) may be shared to promote the experience with others. (Please email admin@honesthounds.co.uk with your name and walk location if you would rather opt-out from this).

I hereby waive and release Honest Hounds and all the Neutral Walk Leader volunteers from any and all claims, actions, suits, demands, assessments or judgments asserted and any and all losses, liabilities, damages, costs, and expenses (including, without limitation, attorneys fees, and accounting fees to the extent permitted by law) alleged or incurred arising out of or relating to any operations.

My joining of the community confirms that I have completely read, understood, and acknowledged the Honest Hounds Neutral Group Walks waiver, HHNGW terms, and conditions, and agree to the rules laid out.

15. Complaints

We want you to be completely satisfied with your purchase. If you have any feedback or complaints then please get in touch with us right away by email so that we can address your concerns.


16. Governing Law and Jurisdiction

These Terms and Conditions will be governed by and construed in accordance with the laws of England & Wales. Any disputes arising out of or in connection with these Terms and Conditions will be subject to the exclusive jurisdiction of the English Courts.

17. Changes to the Terms and Conditions

The Company reserves the right to change these Terms and Conditions at any time, upon 7 days' notice to Subscribers. If you do not agree to any changes to the Terms and Conditions, you may cancel your subscription at any time.

18. Contact Us

If you have any questions about these Terms and Conditions, please contact the Company's customer support team at admin@honesthounds.co.uk

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Event T&Cs

These terms and conditions outline and include all events run by Honest Hounds Limited (“the Company”), a company registered in England under company number 15186043 with our registered office at 1 Nine Ashes Farm Cottages, Nine Ashes, Ingatestone, CM4 0LD. Within these terms, any reference to “Us”, “Our” or “We” is a reference to Honest Hounds or our affiliate trainers. Any reference to “You” or “Your” is a reference to any user or purchaser. 

1. Definitions

  • Event: Refers to the one-day and multi-day events held at any stated venue on any given time.

  • Organiser: Refers to Honest Hounds, its organisers, trainers, affiliate trainers, and staff.
    Participant: Refers to any individual who registers for and attends the Event.

  • Registration: Refers to the process of signing up for the Event, either online or through other methods specified by the organiser.

  • Registration Fee: Refers to the payment required to participate in the Event.

2. Registration and Payment

  • Pre-registration is required for all participants attending the Event.

  • Registration can be completed using the given information on the event listing [this may be on Honest Hounds, through the website, via email, or on social media]. 

  • Full payment of the Event is required at the time of registration to secure your space [unless otherwise stated]. 

3. Participation

  • By registering for and attending any Event, participants agree to abide by these Terms and Conditions.

  • Participants are responsible for their own conduct and safety during the Event.

  • The organiser reserves the right to refuse entry or remove any participant who violates these Terms and Conditions or disrupts the Event.

4. Safety

  • Please be aware that the safety of our staff, volunteers, owners, and the dogs themselves is our top priority. Our goal is to create a safe and controlled environment that allows us to gather valuable insights while minimising any potential risks.

  • If a specific behaviour cannot be safely assessed within these parameters, we may utilise alternative methods or observations to understand the animal's temperament and give you appropriate steps to move forward.

  • In the interest of ensuring the safety of both the dog and the trainer, the use of muzzles or other restraints may be employed during the assessment when deemed necessary for safety.

5. Event Schedule and Changes

  • The organiser reserves the right to change the Event schedule, speakers, or program without prior notice.

  • In the case of significant changes, the organiser will make reasonable efforts to notify participants in advance but this may not always be possible.

5. Cancellation and Refunds

  • Cancellations made more than 14 days before the Event date will receive a full refund.

  • Cancellations made within 7 days will receive a 50% refund.

  • Cancellations made less than 7 days before the Event date will not be eligible for a refund.

  • Should you find yourself unable to attend the Event, please let us know and we will attempt to resell your ticket. If we are able to do so we will refund your ticket purchase price. You are not allowed to change the attendee of the Event without our authorisation. 

6. Exceptions

  • The organiser reserves the right to cancel the Event for any reason. 

  • If the event is cancelled by the organiser, all participants will receive a full refund.

  • Participants are not entitled to any compensation beyond the refund of their Registration Fee in the case of Event cancellation.

7. Rescheduling

  • If you are unable to attend the Event and wish to reschedule and attend a later date we will try our best to accommodate your request, subject to availability and if it falls outside of our cancellation policy period. Please contact us with as much notice as possible to discuss this.

  • If you want to discuss a refund please email admin@honesthounds.co.uk to discuss options. Please include full details of your event and payment. 

8. Code of Conduct

  • We expect all participants to treat each other, and our training team with respect and courtesy.

  • Abusive or disruptive behaviour will not be tolerated and may result in dismissal from the Event without refund.

  • Please refrain from smoking, alcohol consumption, and illegal activities on the event premises.

9. Release of Liability & Waiver

  • By joining this event, you acknowledge that working with dogs involves inherent risks, and you assume full responsibility for any injuries or damage caused by your dog(s) to yourself, other participants, or their property both within the residential property and when out completing activities. 

  • You agree to indemnify and hold harmless Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any and all claims, liabilities, damages, losses, or expenses arising out of or related to your dog's behaviour, your behaviour, your use of the property, or any violation of these terms and conditions.

  • You hereby release Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any liability for any injuries, losses, or damages that may occur during the Event, regardless of cause.

  • You agree to indemnify and hold harmless Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any claims arising from your participation in the Event.

10. Media

  • Honest Hounds may take photographs and videos during events for promotional purposes.

  • By participating, you grant us the irrevocable right to use these images and recordings in any media format both on social media and within the Honest Hounds community without compensation. If you would like to be kept anonymous please inform us in writing before the event begins.

  • If you do not wish to be photographed or filmed, please inform us in writing before the Event begins.

11. Intellectual Property

  • All materials provided at the Event, including presentations, handouts, and recordings, are the intellectual property of the organiser or its licensors. The reproduction, distribution, whether by gift or sale, of any information or materials provided is strictly prohibited. This means that whilst participants are free to use the material or print out a copy for their own use, participants are not permitted to copy, distribute, adapt, edit or share our products with third parties.

12. Data Privacy

  • We will collect and use participant information in accordance with its Privacy Policy. This will not be passed on to any third-parties unless you provide your express consent.

  • By registering for the Event, participants consent to the collection and use of their information as described in the Privacy Policy.

13. Collaboration

  • We share information and details within our team solely to provide the best possible service to our clients and their canine companions. This includes but is not limited to our core training team, affiliate trainers, therapists, shiatsu practitioners, and others who provide services to Honest Hounds and our members. This information is kept confidential and not shared with any third parties.

14. Governing Law and Dispute Resolution

  • These terms and conditions will be governed by and construed in accordance with the laws of England & Wales. Any dispute arising out of or relating to these terms and conditions will be subject to the exclusive jurisdiction of the English Courts

  • By signing these terms and conditions and participating in the Honest Hounds events, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

15. Entire Agreement

  • These Terms and Conditions constitute the entire agreement between the organiser and participants regarding the Event.

  • No other agreements, representations, or warranties, whether oral or written, shall be binding.

16. Contact Information

For any questions regarding these Terms and Conditions, please contact the organiser at admin@honesthounds.co.uk

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Dog Training Residential Retreat: Terms and Conditions & Waiver

We're thrilled you've chosen to join us for this immersive dog training experience. These terms and conditions cover the retreats run by Honest Hounds Limited (“the Company”), a company registered in England under company number 15186043 with our registered office at 1 Nine Ashes Farm Cottages, Nine Ashes, Ingatestone, CM4 0LD. Within these terms, any reference to “Us”, “Our” or “We” is a reference to Honest Hounds. Any reference to “You” or “Your” is a reference to any user or purchaser. 

To ensure a safe and enjoyable retreat for everyone, please read and agree to the following terms and conditions:

1. Participant Eligibility:

  • You must be 18 years or older to participate in the retreat.

  • All dogs attending may be asked to wear a muzzle during the week if this will help to keep themselves or other dogs and humans safe in the moment. They will also need to sleep in a crate during their down time. Dogs should be muzzle trained and crate trained to attend.

  • Please disclose any relevant health concerns or behavioural issues your dog(s) may have during your pre-event Zoom. 

  • Please disclose any relevant health concerns or allergies you have during your pre-event Zoom.

  • Your dog must at least have third-party liability insurance to attend.

  • By attending you agree that your dog has seen a vet within two weeks of attending the residential and has a clean bill of health to attend.

2. Program & Activities:

  • The retreat schedule includes various dog training workshops, guided walks, and social activities. You are responsible for the safety and well-being of your dog(s) throughout the retreat.

  • You are responsible for supervising your dog at all times, both inside and outside the house. Your dog must sleep in a crate in your room and be on a lead and muzzled (unless our training team have told you otherwise) when moving through the house. Please ensure other members of the house are aware when you are bringing your dog through the house. There will be plenty of time for them to be up and doing activities but in their downtime they need to be in their crate in your room, not free-roaming in the house.

  • You are responsible for cleaning up after your dog both inside and outside the house. This includes picking up waste, wiping down any messes, and ensuring your dog does not cause excessive wear and tear on furniture or property.

3. Release of Liability & Waiver:

  • By joining this residential, you acknowledge that working with dogs involves inherent risks, and you assume full responsibility for any injuries or damage caused by your dog(s) to yourself, other participants, or their property both within the residential property and when out completing activities. 

  • You agree to indemnify and hold harmless Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any and all claims, liabilities, damages, losses, or expenses arising out of or related to your dog's behaviour, your behaviour, your use of the property, or any violation of these terms and conditions.

  • You hereby release Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any liability for any injuries, losses, or damages that may occur during the retreat, regardless of cause.

  • You agree to indemnify and hold harmless Honest Hounds, its organisers, trainers, affiliate trainers, and staff from any claims or lawsuits arising from your participation in the retreat.

4. Media:

  • Honest Hounds may take photographs and videos during the retreat for promotional purposes.

  • By participating, you grant us the irrevocable right to use these images and recordings in any media format both on social media and within the Honest Hounds community without compensation. If this media is used your name/your dogs will not be mentioned.

  • If you do not wish to be photographed or filmed, please inform us in writing before the retreat begins.

5. Payment and Cancellation Policy:

  • In instances where you make an initial payment, that payment shall be a non-refundable booking fee. That fee is not refundable if you are unable to attend or if you change your mind about the event.

  • Where you sign-up to the retreat and opt to use a payment plan. You are agreeing to pay the entire fee. Your space will not be confirmed until full payment has been received. 

  • Cancellations made more than 28 days before the retreat date will receive a full refund.

  • Cancellations made within 14 days will receive a 50% refund.

  • Cancellations made less than 14 days before the retreat date will not be eligible for a refund.

6. Code of Conduct:

  • We expect all participants to treat each other and our training team with respect and courtesy.

  • Abusive or disruptive behaviour will not be tolerated and may result in dismissal from the retreat without refund.

  • Please refrain from smoking, excessive alcohol consumption, and illegal activities on the retreat premises.

7. Fire Policy 

The properties that we use are fitted with a fire alarm system. In the event of a fire, all persons should evacuate the premises through the nearest available exit. All property should remain inside the premises. Guests must familiarise themselves with the fire policy and emergency exits upon arrival.  An emergency call for the Fire brigade will be made by the host if needed. Once the premises are safe to re –enter the alarm will be silenced and guests can re-enter. 

8. Governing Law & Dispute Resolution:

These terms and conditions will be governed by and construed in accordance with the laws of The United Kingdom. Any dispute arising out of or relating to these terms and conditions will be subject to the exclusive jurisdiction of the courts of The United Kingdom.

By signing these terms and conditions and participating in the Honest Hounds residential retreat, you acknowledge that you have read and understood these terms and conditions and agree to be bound by them.

We look forward to a fun and successful retreat with you and your four-legged friend!

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Merchandise T&Cs

We have worked hard to create products of high quality. For the individual detail and specification of each product, please see the product description which accompanies each product listing. Please note that we take all reasonable steps and care to ensure that all details, product descriptions and prices of products are accurate. Although we aim to keep this site as up-to-date as possible, the information available on the site may not reflect the stock availability position at exactly the moment you place an order and should there be any stock availability issues we will update you as soon as possible.

Images of products on our site are for illustrative purposes only. We make every effort to ensure that images are captured and displayed accurately but we cannot guarantee that the products are displayed accurately on your device. The products that you order and the packaging of the products may vary from the images on the site.

Cancellation Rights

As a consumer purchasing online you have the legal right to cancel your order with us. Your right to cancel begins on the date you place your order and ends 14 calendar days from the day after you receive the product.

You need not provide a reason for cancelling your order; however, you must email us at admin@honesthounds.co.uk to cancel your order. Where possible please include your order number in the correspondence. We will then respond by email to confirm that we have received notification of cancellation.

In circumstances where you have already received your products. You will be required to package up the item and return it at your own cost. All products must be returned in their original packaging and condition, plus any additional packaging for returns. We reserve the right to reduce the amount of any refund offered to reflect any reduction in the value of the product which is caused by the way it is handled or returned by you. Following receipt of the returned products we will arrange for a refund to be returned to the card used for the purchase. Please allow up to 14 days for the refund to show on your bank statement. You will receive a refund for the price paid for the product and the original delivery charges but you will not receive a refund for the cost of returning the product to us.

You must return the products within 14 days of the cancellation being confirmed. Please email for an address to send your return items to. If we have not yet dispatched the product before you cancel then we will process your refund within 14 days of your cancellation.

If you only cancel the order in respect of some and not all of the products ordered then you will not receive a refund in respect of the delivery charges.

Exclusions

Please note that whilst we provide refunds in accordance with the Consumer Contracts (information, Cancellation and Additional Charges) Regulations 2013, as set out above, as permitted by that legislation, we are unable to accept refunds of the following:

1.       Items which cannot be returned for health and hygiene reasons, unless the returned to us unused and in a fully resealable condition with all hygienic seals in place and unbroken;

2.       Items which are personalised or made to your specification;

3.       Products which are liable to deteriorate or expire rapidly.  

Faulty Goods

Nothing in these terms affects your legal rights in respect of products which are defective or not as described.

If you think a product is defective or mis-described then please email us with a detailed description of the fault and, if possible, photographs of any wear and tear or similar damage to the products.

You will need to return your products to us and we will email you the returns address.

All returns made as potentially defective will be examined once they have been received by us and we will notify you via email to confirm if you are entitled to a refund. Faulty goods will be replaced with a like for like replacement where possible. If you are entitled to a refund this will be provided within 30 days of when we notify you via email that you are entitled to a refund. If you are entitled to a refund as a result of a defective product, you will receive a full refund of the price paid for the product, the original delivery charges and the cost of returning the product to us.

Pricing

The prices are as quoted on the website for each item. Prices include VAT. The product pricing also excludes delivery charges which will be added to the total amount at the checkout.

We may change our prices at any time but changes will not affect any order in respect of which we have already sent you an order confirmation.

It is always possible, despite our best efforts, that some products listed on our Site may be incorrectly priced. We will normally check prices as part of our dispatch procedures so that, where a product's correct price is less than our stated price, we will charge you the lower amount when dispatching the product to you. If a product's correct price is higher than the price stated on our Site, we will contact you to inform you of the error and give you the option of either continuing your purchase of the product at the correct price or cancelling your order. If we are unable to contact you using the details you provided during the order process, we will treat your order as having been cancelled and notify you in writing. We are under no obligation to provide any product to you at an incorrect (lower) price if the pricing error is obvious and unmistakable and could have reasonably been recognised by you as a mis-pricing.

Delivery

Unless you are purchasing an item on pre-order or a bespoke customisation (where in such circumstances an estimated delivery date will be provided) delivery will take place within 7 calendar days of the date of the order confirmation.

If we do not deliver your product within 14 calendar days or within the other time period agreed between us, you may contact us to cancel your order. We are not responsible for delays outside of our control. We will contact you as soon as possible to let you know of any delay which may occur to your order and we will take steps to minimise the effect of the delay.

If you provide to us any instructions relating to the delivery of your order (including, without limitation, instructions to leave the products in a particular place, outhouse or with a neighbour), you are responsible for ensuring the accuracy of these instructions and we shall not be liable to you in relation to any loss of or damage to the product resulting from our following of your instructions. Delivery will be complete when we deliver the product to the address you gave us or in accordance with your other instructions.

International Delivery

We deliver to certain countries outside of the UK. Please contact us by email to check whether we can deliver to your required location. Orders to outside the UK may be subject to import duties and taxes. You will be responsible for payment of such amounts which are not set by us but set by each location. Please contact your local customs office for further information before placing your order.

Warranty and Liability

We warrant to you that any product purchased from us will, for at least a period of six months from the date of delivery, be of satisfactory quality, free from material defects and reasonably fit for all the purposes for which products of the kind are commonly supplied.

We will not be liable for any defect in the product arising from fair wear and tear, failure by you to follow specific care instructions, wilful damage, abnormal storage, accident, negligence by you or any third party or any alteration or repair made by you or a third party.

Our liability for any losses you suffer as a result of us breaking these terms is limited to the purchase price of the product you purchased and any losses which are a foreseeable consequence of us breaking these terms. Losses are foreseeable if they are an obvious consequence of a breach or they were contemplated by you and us at the time the purchase was made.

We do not exclude or limit in any way our liability: 

1.   For death or personal injury caused by our negligence;

2.   Under section 2(3) of the Consumer Protection Act 1987;

3.   For breach of the terms implied by sections 12 to 15 of the Sale of Goods Act 1979;

4.   For fraud or fraudulent misrepresentation; or

5.   For any matter for which it would be illegal for us to exclude, or attempt to exclude, our liability.

We only supply products for domestic and private use and you agree not to use any products for commercial, business or re-sale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption or loss of business opportunity.